Frequently asked questions
Listing and checks
How do I list on WeusiFix?
Sign in, then choose what you are listing: a service, event, stay or experience.
Add a title, a description, your county, at least 2 photos and a phone number.
A free account can have 1 active listing. The Individual plan allows 5 and Small Business allows unlimited listings.
Is my listing checked before it goes live?
Yes. Our team reviews every new listing before it goes live, usually within a few hours.
You get an email and an SMS when it is approved or rejected.
Editing a listing sends it back for review.
How are providers verified?
First, confirm your phone number with a 6-digit code sent by SMS.
Then upload a document: National ID (both sides), driving licence, business permit, KRA PIN certificate, certificate of good conduct, or a qualification certificate.
Our team reviews documents within 24 hours and sends you an SMS once you are approved. ID-verified providers rank higher in search.
Documents are only used to verify your identity and are never shown publicly.
Should I check a provider before I pay?
Yes. WeusiFix does not guarantee the quality, safety or legality of what providers offer.
Check the provider's profile before you book or pay.
Booking and payment
How do I book a service, stay or experience?
Open the listing and send a booking request with your name, phone number and preferred date.
The provider is notified and contacts you to confirm. You can also call or WhatsApp them from the listing.
You need to be signed in to send a request.
Do I pay WeusiFix for a service or stay?
No. No payment is taken when you send a booking request.
You agree the price and how to pay with the provider directly.
How do I pay for event tickets?
Choose your tickets on the event page and pay in KES by M-Pesa or card through Paystack.
Your ticket link, with a QR code, is sent to your phone by SMS.
M-Pesa payments can take up to 30 seconds to confirm.
How much does WeusiFix Pro cost?
Individual costs USD 1.99 a month or USD 19.99 a year. Small Business costs USD 10.99 a month or USD 109.99 a year. Enterprise is priced on request.
Pay by M-Pesa or card through Paystack. M-Pesa payments are charged in KES.
If you are not happy, email us within 14 days for a full refund.
Contact
How do I contact WeusiFix?
Email support@weusifix.com.
For Enterprise plans and partnerships, email hello@weusifix.com.
What is Ask WeusiFix?
Tell it what you need and where, for example "a plumber in Nyali".
It only suggests providers listed on WeusiFix, with their phone and WhatsApp links.